The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data. SAN RAMON, Calif.--(BUSINESS ...

The cash wrap is rapidly becoming an antiquated place for transactions. In the past, customers and retailers have experienced a single-channel touch point via the brick-and-mortar store. Today, this ...

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...

Born into a fully digital world, Generation Z is emerging as a key demographic in the automotive market. While their car-buying journey starts online with configurators, virtual test drives and ...

WEST NEW YORK, N.J. & SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Incisiv, in collaboration with Blue Yonder and Microsoft, today released the 2023 Omnichannel Experience Index, assessing top retailers' ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Analyst Insight: Consumer shopping habits have changed over the past few years, thanks to the pandemic and the rise of e-commerce purchases. A recent Forrester Research report focuses on consumer ...

Dubai Land Department, Revolutionizes Customer Experience With Unified AI-Powered Services Supported By Microsoft. During ...

Multichannel confusion. Having more channels doesn't mean you're providing a better experience. It often adds noise and inconsistency. Fix the fundamentals. Your customer experience is only as strong ...