ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
usa.inquirer1d
Best Live Transfer Campaigns: How BPO Debt Live Transfers are Reshaping Call Centers
Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.
Postponed USPS Bryan meeting quietly rescheduled as virtual by-invitation town hall
A tour of facility improvements was scheduled for Wednesday, Jan. 8 but USPS postponed the tour the day before.
Nearshore Americas2d
From Agent to Boss: OutPLEX’s Jim Ryan’s Rise Through the Ranks of BPOs
Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...
Lee's Summit Tribune4d
Learn About Spring Peepers And Other Frogs At MDC Virtual Program
Photo by MDC photo, courtesy of Missouri Department of Conservation By Francis Skalicky Bird song is a well-known harbinger of spring, but in Missouri, a small frog known as the spring peeper begins ...
Today’s events for Feb. 2
The Aiken County Historical Museum will begin its Winter Lecture Series at 3 p.m. Sunday, Feb. 2. The topic will be Remnants of the Winter Colony Era and will will ...