Qantas Airways confirms cyber incident impacting customer data, investigating significant data breach with no financial information compromised.

Australia's biggest breach in years marked a setback for an airline rebuilding trust after a reputational crisis.

Earlier on June 10, Five9 announced the launch of Agentic CX, which featured new AI Agents and AI Trust & Governance at Customer Contact Week in Las Vegas.

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, following criticism of its customer service.

ISG Provider Lens™ reports will assess providers leveraging GenAI, agentic AI and other tech to help clients redefine contact center frameworks.

Recognition underscores Keysight's market leadership, customer-centric innovation, and pioneering role in accelerating 6G technology validation through AI, digital twin testing, and spectrum ...

Click the banner below to learn how AI is improving customer experience in the cloud. Yezdani emphasizes the ability of modern contact center solutions to help companies set targets for contact center ...