WhatsApp is replacing its old support form with an AI-powered chat system that should result in faster help.

Barrick Mining Corp. and Komatsu have formalized a $440 million for new electrified mining equipment assets to the Reko Diq copper-gold mine.

Insurers have promised to reform the process before Health insurance companies have made similar promises to revamp prior authorization in the past—in both 2018 and 2023, some insurers pledged ...

Prof. Marlon Dumas continues, “We’re honored to be named a Leader in process mining on the Everest Group PEAK Matrix® for the second year in a row, and a three-time Star Performer.

Quanta Services seeks LIPA documents on the bidding process for the electric grid manager contract as LIPA negotiates an extension with PSEG Long Island.

A federal judge on Sunday rejected the Justice Department's bid to detain Kilmar Abrego Garcia pending his federal criminal trial in Tennessee, citing the importance of due process while noting ...

Rochester Institute of Technology’s reaccreditation process hits key milestones with Middle States Commission on Higher Education.

Arm and Virgin Media Ireland shared their process intelligence stories at Celonis' recent London event, revealing how they're moving beyond traditional process mining to build AI-ready enterprises.

Appian’s Jason Adolf demonstrates why AI-powered process intelligence tools are a game-changer for the public and private sectors alike.

Process configuration mining can make it more achievable more quickly. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?

Omega Healthcare partnered with UiPath to automate medical billing and other administrative tasks. The revenue cycle management company has saved employees hours with its AI document-processing ...