AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Consumers frequently experience immersive service in health care (e.g., hospital stays, residential care), education (e.g., school/university attendance) or hospitality (e.g., air travel, resorts) ...

UX/UI design plays a crucial role in determining the success of a mobile app application. A well-designed app not only ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...