13-point contact center pre-hiring assessment. Our pre-hiring assessment for contact centers covers a broad range of skills and traits you should assess when considering candidates to join your team.

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named a Leader in the Aragon Research Globe for ...

Five9 recently announced GenAI Studio, an industry-first solution, that can serve as a central hub to build, test, and monitor Generative AI applications, and customize them for the contact center ...

In an internal test, Observe.ai compared Contact Center LLM with GPT-3.5, one of OpenAI LP’s most advanced general-purpose AI systems. The company claims its model can perform customer sentiment ...

Customer expectations are high, and how you attend to your customers’ needs will affect customer retention and business growth. So you need an effective call center management strategy. Forbes ...

1. Circulate a contact center migration BRD. As its name implies, a business requirement document (BRD) details what is needed for the business or project to succeed.