New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Bethlehem-based UBMe, supported by Ben Franklin TechVentures, expands its event management and ticketing platform to ...

The companies we see thriving are the ones that treat software like infrastructure. They make intentional choices. They pick ...

When sunsetting the different tech tools used across various organizational teams and moving into a single, unified system, balancing efficiency with minimal disruption is a delicate challenge. Teams ...

The companies and individuals behind these technologies are among the honorees in Fast Company’s Next Big Things in Tech ...