Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM ...

Little agents everywhere Salesforce is raising prices for a bunch of its products and claims that increasing integration with ...

A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to ...

Salesforce plans to increase list prices for Enterprise and Unlimited editions of its Sales Cloud, Service Cloud, Field ...

AI agents are still performing poorly across emerging benchmarks, but reasoning models could be the ones to invest in.

Gallup's latest research finds that the use of AI among US employees has nearly doubled over the past two years. In 2023, ...

and adapting their approach to the specific task at hand.” Salesforce is also introducing Slack Employee Agent Templates starting June 12, which will provide pre-configured starting points for ...

Salesforce’s study surveyed 200 global HR ... freeing up workers for more intellectual tasks. This task shift will also see finance teams, customer service teams, and operations teams shrink ...