Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Universities and colleges are sprawling organizations. Over time, some end up using disparate email systems and office ...

Cloud-based revival should come with 'a corresponding discount scale,' customers say SAP users have asked for transparent discounting and commercial arrangements following the business app giant's ...

VoiceCare AI, a new agentic AI startup, launched to automate the back-office conversations between providers and payers and ...