Difficult customer interactions are taking a toll on frontline employees ... The survey – based on data from more than 21,000 employees in healthcare, food service, education, retail, transportation, ...

Q1 2025 Earnings Conference Call February 6, 2025 8:30 AM ETCompany ParticipantsChris Stoczko - Vice President ...

The difference between ordinary and extraordinary is that little extra.” — Jimmy Johnson, football player Last week, I started a series on using motivation as a risk management tool. Do you remember ...

U.S. Department of Veterans Affairs Secretary Doug Collins laid out his plans for the nation's largest integrated health ...

Hello, and welcome to Unum Group fourth quarter 2024 results and 2025 outlook conference call. Please note that this call is ...

Their entrance signals an exciting new chapter in customer experience technology, with each player offering unique capabilities and approaches to solving complex customer service challenges. For us at ...

Like many people, Joan Elhoffer started working at McDonald’s when she was 16 years old. But Elhoffer never left and today ...

Learn how Sue Perrotty transformed Tower Health's financial struggles and led a cultural reset, and her insights on the future of healthcare ...

What some companies forget is that taking care of their employees, in addition to the customer, has the potential to generate more revenue. When companies don’t train their employees how to provide ...

Palantir Technologies Inc. ( NASDAQ: PLTR) Q4 2024 Earnings Conference Call February 3, 2025 5:00 PM ET Ana Soro - Finance Team Ryan Taylor - Chief Revenue Officer and Chief Legal Officer Shyam Sankar ...

Vodafone knew that by empowering its call center employees ... Azure OpenAI Service for context-aware conversations, adapting its responses based on the ongoing dialogue with a customer,” explains ...