While tactical customer service measures are typically managed by a single company department, strategic customer service innovations — that is, those that reflect what the customer is actually ...

Extreme Tactical specializes in guns, ammunition and gun products, and in the decade since McConnell opened the business at 464 Ash Road, he has developed many loyal customers.

If your company has a CAB program that is operated as a technical or product function, you likely don’t have a true strategic CAB program and are almost certainly missing out on the many ...

Researchers analyzed data from more than 1,000 customer-centricity transformation projects over the past 25 years. They found that only 15% of CEOs and sales teams have a customer-centric strategy.