In a statement issued to Mongabay on April 17, Starbucks said the report failed to accurately reflect its business model ... scheme centers on SCTC’s official role as Starbucks’ buyer ...

They also reveal cracks in Starbucks’ business model, which has changed in response to customer demand from a predominantly sit-down coffee shop to a mostly drive-thru and mobile takeout chain.

Starbucks’ changes to its sit-down business model came in response to several trends — demand from customers for ordering coffee from their cars in drive-thru lanes or on their smartphones.