The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

Planning for retirement involves understanding the intricacies of the Social Security system. To secure the maximum monthly ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

For millions of older Americans relying on an embattled Social Security system to cover their bills, another financial gut ...

There are a myriad of reasons why retirees look to build long-term portfolios that can sustain their spending goals in ...

The agency is abandoning an initiative aimed at preventing fraud, the latest example of a failed effort by Elon Musk’s ...

It has been estimated that the Social Security trust funds will run dry in 2035, so it’s critical to begin saving for ...

The apparent fact that the new Social Security commissioner, up until recently, had no idea what his job entailed does not ...