Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time ...

The Social Security Administration (SSA) has announced a significant change in its service protocol, eliminating telephone services for direct-deposit account transactions. This decision is part ...

Joe Biden’s national-security team later explained that the Chinese hack had given foreign spies the ability to “geolocate millions of individuals, to record phone calls at will,” while as ...

But worries about identity theft are why the Social Security Administration and privacy and security experts issue stern warnings about keeping not only Social Security numbers under wraps except when ...

Residents of Iran’s capital were seen leaving the city as shops and the historic Grand Bazaar were closed Tuesday, the fifth ...

The British brother of the only man to survive Air India’s devastating plane crash is today pictured by MailOnline as their ...

Devlin Barrett and Glenn Thrush reported from Washington, and Alan Feuer from New York. A protest in April at the U.S. District Court in Greenbelt, Md., during a hearing on the wrongful ...

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April was 68 minutes. Latest U.S.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Social Security Has a 'Maddening' New AI Phone Bot. Here's How to Deal With It - CNET ...

T he Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to ...

Bisignano's suggestions for revamping the SSA phone system come as the agency continues to struggle with serving the nearly 70 million Americans reliant on Social Security benefits each month.

POUGHKEEPSIE — The Social Security Administration declined Monday to commit to reopening its Poughkeepsie office, which has been closed since January for renovations and recently appeared on the ...