Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

In an era where data reigns supreme, understanding team performance has never been more critical. This article draws on the expertise of industry leaders to ...

We anticipate debt/ EBITDA will remain at similar levels, with healthy short-term fluctuations due to acquisitions. We assign Edenred a wide economic moat rating based on the network effects in its ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Vonage, a part of Ericsson (ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year’s annual report ...

Two such revolutions occurring in the period since the mid-2000s have profoundly changed pharma, and have also changed pharma’s customer engagement model beyond all recognition. One of the key ...

Top Offerings for Contact Center and Digital Leaders Reinventing Operations and Transforming Business Models SALT LAKE CITY [February 19, 2025] – InMoment®, the leading provider of integrated ...

MANILA, Philippines — Ayala-led ACEN Corp. has onboarded Filipino-Chinese school Philippine Cultural College (PCC) as its first customer under the government’s retail aggregation program (RAP).

That customer engagement strategy is likely to be a hybrid model in the future, with reps engaging with HCPs both face to face and remotely, informed by circumstance and HCP channel preference ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...