Below, 14 members of Forbes Business Council shared how managers can ensure high-quality customer service with a lean workforce. They offered some key insights on how to keep a short-staffed team ...

1. "Customer service is not a department. It's a philosophy to be embraced by everyone in every department!" I’ve been preaching this since the beginning of my career back in the 1980s.

It is our responsibility as service providers to share the details about the benefits of good rail service. As a short line, this leverages the advantages of our operation. Our crews should know the ...

Each team tends to interpret the top-line objective — delighting customers — differently. This may start at the earliest stage, when companies define their customer segments. At one company, it turned ...