Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

Are dead zones a thing of the past? T-Mobile and Starlink's new satellite cell service thinks so. Here’s what you need to ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

Georgia Power proposed a three-year freeze on base customer rates in an agreement with the Public Service Commission's Advocacy Staff. The agreement, if approved, would cancel the rate case ...

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study , overall passenger satisfaction is up six points from 2024 — and three airlines ...

Recommendation 1: The IRS chief taxpayer experience officer should identify the demographic characteristics of underserved, underrepresented, and rural taxpayers for use across the entire agency. Once ...

Public Utilities Commission is critical of Xcel Energy's handling of power outages, customer service 01:13. Xcel Energy customers are experiencing more power outages for a longer period, according ...