Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees like they've been arbitrarily imposed from on high, by the CEO and her hand-picked ...
There are many reasons why excellent service is valuable to a service business. If a company can provide best-in-class service, they will retain customers, attract new ones, and realize financial ...
Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...
DETROIT--(BUSINESS WIRE)--Altimetrik, a leading digital business enablement company, today announced that Rajesh Ananth has been named the winner of the "Front-Line Pro of the Year" category in the ...
No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...
In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both. By now, businesses have spearheaded multiple initiatives around customer ...
Photo: Georgia State Capitol. "These awards highlight exemplary employees and their commitment to changing processes and attitudes to provide faster, friendlier and easier service for the citizens of ...
At the core of this culture are 7 pillars of accountability, foundational principles that serve as the backbone of ...
The University of Delaware’s Joseph R. Biden, Jr. School of Public Policy and Administration hosted in April the Ratledge Family Award for Delaware Public Service Celebration, an annual event that ...
The award was presented by Karachi Commissioner Hasan Naqvi during a special ceremony attended by senior officials, including ...
Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...
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