Proton today launched Lumo, an AI assistant that promises to keep your conversations completely private. Best known for its ...

Discord was down for about an hour on Friday as the instant messaging service was investigating an issue with its voice chat.. Downdetector, which monitors outages based on user submissions, was ...

Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now Jan 05, 2018, 06:30am EST. Share. Save. Shutterstock.

Omegle, an online chat service that billed itself as an anonymous forum to "talk to strangers," has shut down amid allegations it served as a hotbed for criminal activities.

Apple Business Chat, which is undergoing beta tests, is designed to be a customer service feature for companies and consumers. Instead of consumer calling hotlines or sending emails through ...

More customer-facing phone numbers are being replaced with chat boxes and virtual reservation systems that can make connecting to an actual human being next to impossible Illustration: ISTOCK (2) By ...

National Australia Bank in June will start trialling technology where chat-bots or what NAB calls "virtual agents" handle customer requests online -- a task handled by call centre agents today.