* Mercury tackles the service desk On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has ...

Service Desk 7.5 introduces its browser interface, LANDesk Web Desk, on a mobile platform. LANDesk Mobile Web Desk provides IT support staff and management with the capability to access service desk ...

This certification marks ServiceDesk Plus’ ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management ...

What is ITIL? The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to ...

The shift in government over the past half-decade to embrace IT service management (ITSM) rests on a more foundational layer: ITIL, originally an acronym for Information Technology Infrastructure ...

The Army Enterprise Service Desk (AESD) Federation joins information technology (IT) service desks from across Army commands, Army service component commands, and direct reporting units into one ...

Software testing and IT governance software vendor Mercury continued its acquisition push yesterday, announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI ...

ServiceDesk Plus provides functions for tracking help desk requests, asset management, and other IT service operations. The software, available on demand, installed on site, or made available through ...

This certification marks ServiceDesk Plus’ ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management ...

Dubai, United Arab Emirates — ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven unified ...