What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Tesla’s Austin, Texas, robotaxi service will kick off with 10 vehicles and expand to thousands, moving into more cities if ...

More than 20,000 civil servants took part in a government-led trial using generative AI to support their daily work - with ...

IT business professionals in the middle of their careers face the most disruption from generative AI, professionals in the IT ...

Accurate, accessible location data streamlines operations and enhances cost-effective county and city governance.

Missteps in AI adoption—caused by unclear goals, insufficient planning or overconfidence—can lead to wasted resources and ...

Billionaire Bill Ackman recently revealed that his Pershing Square Capital Management investment fund took a large stake in Amazon ( AMZN -0.37%) in April. Ackman was buying the stock following the ...

The VA’s emerging tech initiatives have ranged from introducing an AI chatbot designed to help agency employees with ...

A t their best, delivery meal kits have led me to some relaxing Blue Apron-sponsored ASMR videos; at their worst, the very ...

Common use cases of AI in the supply chain illustrate the benefits for companies of integrating AI into their operations.

Lauren is redefining energy infrastructure execution through a disciplined, relationship-driven approach that emphasizes ...