The Federal Government has officially partnered with a Niche Customer Experience Consulting Firm to boost Nigeria’s public service delivery. The agreement was formalized on Thursday at the ...

ESM helps IT work in harmony with HR, facilities, legal, and more to improve service delivery, collaboration, business agility, and customer satisfaction. In many organizations, the principles of ...

These services must be delivered to large workforces and the ways these are delivered are based on what's known as the HR service delivery model. There are two main types of model. The traditional ...

IT service delivery is the process of providing value to customers and users through IT-enabled services. It is one of the key components of ITIL v4, a framework for managing IT services in a ...