Why Salesforce Service Cloud Is Best for Customization. Salesforce’s entry plan is competitively priced at $25 per user, per month. Although you get a strong set of features for that price, you ...

Salesforce.com on Thursday announced Service Cloud, an extension to its software-as-a-service (SaaS) model that is intended as a way for companies to communicate with their customers over the web ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and ...

Salesforce has repurposed the customer-service software acquired through its August 2008 purchase of InstraNet into a new offering called the Service Cloud, the company announced Thursday. The ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

Service Cloud is one of the Salesforce tools that now leverages Slack-- in this case, for a "swarming" capability that brings together all of the right experts to solve customer problems quickly.

CRM specialist Salesforce is reporting acute disruptions across its entire cloud portfolio. Customers should therefore expect login problems with Salesforce services. According to the announcement ...

Salesforce launched a series of AI- and automation-powered updates to its sales, marketing, and field service tools during an event in April 2022. TechCrunch Desktop Logo TechCrunch Mobile Logo Latest ...

Salesforce gives Service Cloud a shot of data science. By Katherine Noyes. Mar 9, 2015 10:45 am PDT. ... Service Cloud is priced at $135 per user, per month.

Salesforce Inc. co-founder and Chief Executive Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, Benioff outlined ...