The Gist Retail AI focus. Salesforce introduces Agentforce for Retail, emphasizing scalable agentic AI to transform customer personalization and operational efficiency. Pre-built AI skills. New ...

Powered by the Einstein 1 Platform, new commerce and marketing AI for retail tools help businesses enhance shopping experiences with shopper insights, digital storefronts, AI content creation, and ...

SAN FRANCISCO, Dec. 8, 2022 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced that Genie Customer Data Cloud, the #1 CRM data cloud, is now powered by Tableau ...

The Salesforce Shopping Index analyzes data from 1.5 billion global shoppers, more than 1.5 trillion page views, and hundreds of millions of unique SKUs on the Salesforce Customer 360 platform.

Mid-market growth: Rapid adoption of Salesforce Customer 360 in this segment. Data Cloud expansion: Businesses increasingly use it to unify data for AI-driven decisions.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

For example, a retail business can quickly combine its Salesforce sales data with external market trends from Snowflake. This helps them identify changes in customer behavior, allowing for smarter ...

Salesforce introduced a series of AI -powered e-commerce tools at the National Retail Federation Expo (NRF 2024) on Sunday that leverage customer data and to provide analytics around consumer ...

Salesforce expanded its partnership with Google Cloud to create Salesforce Agentforce Agents that will enable secure collaboration across Salesforce Customer 360 and Google Workspace apps.

Salesforce isn’t ideal for every SMB, which is why I have rounded up the best Salesforce alternatives that can help you improve processes and much more.

Genie Customer Data Cloud now processes more than 100 billion customer records on average daily across the entire Salesforce Customer 360, enabling every company to use data and become a customer ...