Software company Salesforce has said that development of AI tools is reducing its need to hire engineers and customer service workers. Since AI has been developing at such a rapid pace, businesses ...

There is still no word on when online orders will resume. M&S' announcement that customer data had been stolen as part of the ongoing cyber attack was expected due to the nature of the attack.

See what it’s like to work at Bloomberg in enterprise sales, financial sales, analytics, customer service and more.

The key to enticing B2B clients to consent to text marketing is to show them the value of opting in. Emphasize that texts provide ongoing advantages like personalized customer service and support, ...

Loni Smith, customer success training manager, won a Customer Service Training Professional of the Year award. The 24-member Tranont Customer Success Team supports customers and more than 35,000 ...

TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, earned five 2025 Stevie® Awards for Sales and Customer Service ...

The 19th annual Stevie Awards for Sales & Customer Service competition evaluated over 2,100 nominations from organizations across 45 countries, judged by a panel of over 170 experts worldwide.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ... Sales through its 28,000-person service team are up nearly 40% ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

Talkdesk is helping organizations extend sales and service to customers beyond traditional business operating hours with Talkdesk After Hours. Talkdesk After Hours Serves up Customer and Agent ...