A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved.

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced Gartner Research has recognized ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced that leading risk technology analyst firm Chartis Research has named Pega as a category leader in its CLM ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Process Mining Platforms.