SBIChairman C S Setty says their strategic focus is on improving operational efficiency, enhancing customer experience, ...

SBI is constructing a scalable model for consistent returns through disciplined cost management and growth in fee-based ...

SBI Chairman C S Setty outlines the bank's strategy for sustainable growth, emphasizing CASA, fee income, and digital ...

And no field is more poised for a rapid transition than customer ... service efficiency. So, while it may sound sensational to say that most contact centers will realign to follow the zero-touch ...

Mumbai: State Bank of India aims to integrate agentic AI for customer interactions as ... the chatbot enhances service quality for SBI’s workforce.According to an IDC survey commissioned by ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT.