SBI is constructing a scalable model for consistent returns through disciplined cost management and growth in fee-based ...

SBIChairman C S Setty says their strategic focus is on improving operational efficiency, enhancing customer experience, ...

SBI Chairman C S Setty outlines the bank's strategy for sustainable growth, emphasizing CASA, fee income, and digital ...

And no field is more poised for a rapid transition than customer ... service efficiency. So, while it may sound sensational to say that most contact centers will realign to follow the zero-touch ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT.