Retail customer service @FreedomTumZ via Twenty20. Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail?

Where else should a new breed of customer service chatbot debut but at an event called Shoptalk? The Las Vegas conference was the natural pick for Linc, whose automated customer experience ...

The widely shared footage from Chemist Warehouse, showing two staff members intercepting a shoplifter, has sparked ...

Yet, the path to enhancing customer service also involves addressing the rise in violence and abuse against retail workers. Recent reports from the British Retail Consortium of increased incidents ...

That’s why delivering an exceptional customer experience, and building relationships with consumers, is imperative for business success. Kustomer surveyed over 500 American consumers to understand how ...

America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the ...