As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Eliminate empty buzzwords to make your resume yours. Recruiter Kelli Hrivnak says on LinkedIn that a resume filled with ...

With the “great stay” period leaving more people feeling stuck in their jobs, it’s important for job hunters to use a range of tools to seize any promising employment opportunities that do emerge.

Levanti most recently was with Economic Development Commission. She continues to operate a marketing consulting firm, 72 Mile ...