The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

In CNS research, where qualitative endpoint variability can significantly affect a trial’s outcome, the role of eCOA is ...

Enhance your data strategy with effective data quality and data governance practices. Learn their differences and how to integrate the strategies successfully. Image: Dmitry/Adobe Stock Data ...

That means asking new questions, gathering new data, and broadening the scope of what we measure. Because if we only measure ...

I believe this radical change marks a before and after in how we think about CX strategy and execution, moving from basic efficiency “success” measures and quality management to in-depth ...

In the scientific field of sensory evaluation, the sensory qualities of food—taste, smell, sight, and texture—are evaluated. Its importance is high in quality control, new product introduction ...

Learn more about the "Leveraging Quality as a Business Strategy: A Conversation with Stephanie Mercado, CEO of NAHQ" here.