You can determine the Sigma level of your production by looking at the customer complaints given to your organization. If you aren’t conducting quality ... per complaint or in any other form ...

A robust customer complaint handling system is an integral part of a quality management system, says Susan Schniepp, executive vice-president of post-approval pharma and distinguished fellow, ...

However, it seems that neither quality assurance specs nor customer service ... in the British Museum is what may be the oldest customer complaint letter yet discovered. It dates to 1750 BC ...

Contact center quality assurance (QA ... and improve customer interactions at scale. Call recording and transcription platforms form the foundation, allowing teams to review both audio and ...

quality assurance helps a business make sure its process meets the standards and regulations of an industry – a key component in medical technology. Having a streamlined process to get customer ...