Figuring out this feedback dilemma is vital, as customer experience is a $12 billion industry that's expected to grow by 15.4 percent from 2024 to 2030, according to Grandview Research.

The feedback loop, of course, operates on an individual level. But it also has the potential to spread through networks of people and affect an entire culture.

Establish clear goals. The first step in building a strong feedback loop for your business is to establish clear and specific objectives. I believe this step is one of the most important steps you ...