When systems function seamlessly, citizens experience better service delivery, businesses encounter fewer bureaucratic hurdles, and Guam becomes a more attractive destination for investment.

With the right tools, a seamless customer service experience can be built on data, not guesswork, and provide the ability to grow and pivot based on customer needs. “Today, consumers expect ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. If 82% of U.S. consumers feel the U.S. government doesn’t provide great customer service, that means 18% believe that they do.