Every October is Cybersecurity Awareness Month, it is a reminder about the importance of safeguarding our digital lives—at ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Endless holds. Scripted chatbots that can't understand the problem. Being bounced from one department to another only to repeat yourself again and again. Bad customer service is one of the few ...

Quant says its new system resolves 77% of issues in real time, aiming to replace chatbot dead ends with true resolution. Quant launches agentic AI for service. New “digital colleagues” are built to ...

LOUISVILLE, Ky. — RiverLink is swapping out who handles their customer service, citing that over the years, there have been too many issues with invoicing and customer service hold times. “We all have ...

Staff at Specsavers in Whitchurch say they're "very proud" their hard work has been recognised, after being presented with an award by the firm's founders Doug and Dame Mary Perkins. Whitchurch is one ...

Charlie Kirk’s widow, Erika Kirk, granted a candid interview to The New York Times in advance of the massive memorial service for her slain husband at Arizona’s State Farm Stadium Sunday. In the ...

CNET editor Gael Fashingbauer Cooper, a journalist and pop-culture junkie, is co-author of "Whatever Happened to Pudding Pops? The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The ...

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Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

President Donald Trump’s security is under the spotlight in the wake of conservative activist Charlie Kirk’s assassination — just a year after two assassination attempts against the president. While ...