The paradox of modern customer service. Humans have never been more connected. At the touch of a button, you can video call a loved one on the other side of the world — amazing!

3. Excellent Customer Service Is About Authenticity And Timeliness. I've had great experiences with other app companies via the Apple App Store and Google Play Store.

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands ...

In fact, 89% of customers found proactive customer service to be a positive experience. One effective strategy is identifying the diverse types of customers who may reach out for various reasons.

How Can I Help You: An agent's ability to solve a customer's issue is critical, especially for the 52% of consumers who chose this as a top-three quality of a customer service agent.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

I used to work as a customer service agent. My first experience with customer service was entering tax-free orders at an airline company. I remember answering the phone with “PremiairShop.” ...

Everyone today is looking for a knock-your-socks-off customer experience, and they know the best companies out there are already doing it. I saw some great insights on how to do it in More Is More ...

Which factors contribute most to great and terrible experiences when customers contact businesses? To find out, Oracle and Ascend2 surveyed 5,053 people around the world between the ages of 18 and 80 ...

Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 ...