Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Running your own business often means wearing every hat on the rack: CEO, bookkeeper, sales manager, and “the guy” who makes ...

Ryanair initially refuses widow refund for husband’s carers’ flights after he died before taking the trip - Ryanair has since ...

While sentiment stays positive, 27% of APAC retailers cite customer loyalty as their biggest challenge, ahead of pricing dissatisfaction and availability concerns ...

In this article, Richard Lundgren from Calabrio discussed how the modern contact centre is enhanced by AI, but also requires ...

Telviva CEO David Meintjes urges businesses to own automation journeys, starting with robust systems readiness.

During the earnings call, ADT reaffirmed its full-year guidance, with expectations for total revenue, adjusted EBITDA, and adjusted free cash flow. The company also raised its adjusted earnings per ...

Prerna Ajmera is a key voice in the tech giant's AI integration work, one of the areas that landed her on this year's HR's ...

Epique Realty's collaboration provides all their agents with complimentary access to Showami Platinum.

Managed service providers (MSP) are in the middle of a disruptive era as they were called on at EDGE 2025 to adapt business ...

Neurotic robots are a staple of science fiction. One study recently found that neurotic traits in a robot can make them seem more relatable.