Customer service always should be a major topic at your sales and service meetings. Metrics and evaluations of customer service performance need to be discussed, and any outstanding examples of ...

About the interviewee. Melissa Fellner is a global consumer marketing director, respiratory biologics, at AstraZeneca. She has more than 20 years of US and global experience in the areas of ...

Ashley Harwood began her real estate career in 2013 and built a six-figure business as a solo agent before launching Move Over Extroverts, her coaching company for introverted agents, in 2018.

This internal programme will recognise standout examples of customer service, innovation, teamwork, leadership and dedication to the organisation’s core values.

Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that ...

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, proactive and predictive support to transform customer experience delivery.

NEW YORK, June 05, 2025--Agentic AI leader Parloa entered a partnership with CX automation company Verint, enabling joint management of AI and human customer service agents.

The customer service greeting ritual and the “Gen Z gaze” On Tuesday, X user @pbprot complained about this issue in a post that would gain over 1.6 million views and spark a new round of ...

Patrick Dempsey shared a rare photo of his and his wife Jillian Fink's 18-year-old twins, Sullivan and Darby, at their high school graduation.