An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

The study results will be published in a series of ISG Provider Lens™ reports, called Contact Center – Customer Experience Services, scheduled to be released in October 2025. The ...

In a report released yesterday, Rishi Jaluria from RBC Capital maintained a Buy rating on Pegasystems (PEGA – Research Report), with a price target of $120.00. The company’s shares closed ...

Central to this evolution is the integration of agentic AI, which is quickly becoming embedded into contact center operations. By allowing autonomous AI agents to handle various tasks for human ...

Titled "Monica Vitti: La Modernista," the program will celebrate the 4K restorations of the late actress' collaborations with auteur Michelangelo Antonioni. Vitti most famously starred in ...

When President Donald Trump descends on the Kennedy Performing Arts Center next month for a high-dollar fundraiser and a performance of “Les Misérables,” he won’t be seeing the usual cast ...

OpenAI is looking for new talent as it ramps up its data center ambitions. Dozens of open roles related to AI infrastructure are listed on the startup's website. The move comes as OpenAI starts to ...

Dark Side of the Ring will be back on VICE TV this week, documenting the career of former WWE Champion "Superstar" Billy Graham. The legendary star held the prestigious title from April 1977 to ...

New Jersey Mayor Charged With Trespassing at US Immigration Detention Center By Andrew Goudsward and Steve Gorman (Reuters) -The mayor of Newark, New Jersey, a Democrat who is running for governor ...