Brings the Contact Center Community Together to Discuss Industry Trends and Emerging Issues; Event Takes Place October 27-30 in Orlando, Florida ICMI’s Contact Center Expo, which brings contact ...

INDIANAPOLIS, June 12, 2025 /PRNewswire/ -- OneCause, a leading provider of event and online fundraising solutions, has been named the "Best Small Contact Center (1-99 Seats)" at the 2025 ...

MANILA, Philippines — The Philippines’ contact center industry is projected to grow by 5 percent to 7 percent this year. This would push revenues to at least $33.1 billion and signal continued ...

Two of the four detainees who escaped from a Newark, New Jersey, immigration detention center have been recaptured, according to The Associated Press. The four men escaped from Delaney Hall ...

Contact center automation tools that enhance customer experience enable self-service by allowing customers to interact with automated systems, such as interactive voice response (IVR), AI chatbots ...

Memphis Grizzlies center Zach Edey received bad news on the injury front. The former Purdue basketball star re-sprained his left ankle in an offseason workout and will undergo surgery to re ...

One detainee who escaped from a Newark, New Jersey, immigration detention center remains at large Tuesday, with three of the four other escapees now recaptured, according to the FBI. The four men ...

GRAND FORKS – Dakota Commercial is planning a $42 million, five-acre development of apartments off 47th Avenue South across from the Icon Sports Center. The development is working its way ...

The National Hurricane Center is “fully staffed” and any suggestion that the Trump administration fired meteorologists at the National Weather Service is “fake news,” “preposterous and ...

Scientists have developed infrared contact lenses for night vision. The lenses combine flexible polymers and nanoparticles for visibility. They do not require a power source, unlike traditional ...

Contact lenses have enabled people to see beyond the visible light range, picking up flickers of infrared light even in the dark – or with their eyes closed. The lenses contain engineered ...