When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use AI-powered copilots for customer service and 60% have implemented them for ...

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Chamath Palihapitiya has weighed in on the implications of Swedish buy now, pay later firm Klarna significantly scaling back its reliance on artificial intelligence for customer service ...

Klarna Group Plc’s co-founder and CEO, Sebastian Siemiatkowski, has admitted the fintech giant’s aggressive use of artificial intelligence in customer service has backfired. “As cost ...

“Due to repeated incidents of student violence, this McDonald’s location is temporarily closed for dine-in service to anyone under 21 years of age. This decision was made to protect our ...

But a loyalty program can't substitute for customer service, as a few reward points may not bring back customers who had a bad experience with a service representative. Also, too much spam email ...

We’re proud to have been named as a five-star builder by the HBF for the seventh year, building on our previous industry-leading recognitions for our customer service. “As a business we’re ...

While about a third of people surveyed by CNET think that AI will lead to fewer job opportunities, a resume writing service can help you stand out from the rest of the crowd. We've assessed the ...

with full service scheduled to resume Tuesday morning, according to state officials and the union representing locomotive engineers. The union had initially said service would resume Monday.

The NJ Transit strike is over after the Brotherhood of Locomotive Engineers and Trainmen (BLET) approved a deal Sunday, but train service did not immediately resume Monday. The engineers strike ...