Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor of the new tap-and-go payment system, according to a survey released last week.

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found. Forty-three percent of respondents reported alternating between multiple modes of tapping — for example, occasionally using both an OMNY card and a physical credit card.

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.