Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor ...

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

Alis, a Queens resident, relies on buses to get around the bustling borough. But on one sweltering summer day at a bus stop ...

Some NYC subway riders allege the MTA's OMNY system is charging for rides they didn't take, but the agency is pushing back on those claims.

From housing and childcare affordability to crime and immigration, here’s where the top nine Democratic candidates for NYC mayor stand ...

As complaints mount about the new tap-and-go cards for buses and subways, transit officials have approved $13 million extra for AI help services — on top of a nearly $600 million original contract.