Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

Some NYC subway riders allege the MTA's OMNY system is charging for rides they didn't take, but the agency is pushing back on those claims.

The Permanent Citizens Advisory Committee to the MTA surveyed NYC subway riders about their experience with the transition from MetroCard to OMNY.