News

Nearly 75% of NYC transit riders have concerns with OMNY system, survey finds
Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...
74% of surveyed OMNY users report issues, most with reader
As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...
As MetroCard Phases Out, Riders Gripe About Its Replacement
A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...
Crain's New York Business2d
Some MTA riders aren’t happy with the tap-and-go OMNY system, survey finds
The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...
ABC7 New York on MSN3d
New study finds some riders aren't happy with transition from MetroCard to OMNY
The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...
abc7NY3d
New study finds some NYC subway riders aren't happy with transition ...
The Permanent Citizens Advisory Committee to the MTA surveyed NYC subway riders about their experience with the transition from MetroCard to OMNY.