Microsoft announced on Wednesday that it plans to integrate Copilot — the generative AI tool built on OpenAI’s ChatGPT language model — into its Dynamics 365 Field Service application.

Fortunately, Simons and tens of thousands of other Microsoft customer service support engineers now have a new AI-powered experience at their disposal. Copilot in Dynamics 365 Customer Service ... A ...

Over the years Team Maplytics has been upgrading and perfecting the solution to be an ideal partner to Microsoft Dynamics 365 Field Service. With all the additions ... Team Maplytics has revamped its ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

LinkedIn Sales Navigator integration. Dynamics 365 is a customer relationship management software from Microsoft. Dynamics 365 (formerly called Microsoft Dynamics 365 CRM) offers AI-powered sales ...

Designed for customer service use cases, it integrates with customer relationship management (CRM) software including Microsoft’s own Dynamics 365, Salesforce, SAP, Workday and ServiceNow to ...

In a blog post announcing the news, Jeff Comstock, Microsoft's Corporate Vice President, Dynamics 365 Customer Service, highlighted the negative implications of long wait times, misdirected calls ...

On March 6, Microsoft announced that its low-code application development tool Power Platform would include ChatGPT-fueled capabilities. Sales, customer service and marketing tool Dynamics 365 ...