While Microsoft Dynamics 365 is an incredibly robust and expansive CRM option, this review will focus on three specific aspects of the platform: its sales, customer service, and marketing ...

Like most CRM tools, Microsoft Dynamics CRM Online treats Opportunities separately from Leads. The Leads record shows a timeline at the top, letting you easily see where you are in the process ...

Microsoft Dynamics 365 CRM offers just that, with features like Microsoft Copilot, customizable dashboards, and skill-based routing to optimize workflows and boost productivity.

Microsoft Dynamics 365 is an advanced CRM software solution with a powerful inbuilt AI, best suited for medium-to-large businesses. While it does have a steep learning curve, its advanced ...

Microsoft has acquired social-monitioring analytics vendor Netbreeze and is readying the next two updates to its Dynamics CRM platform, officials announced at the Convergence conference.

Microsoft has introduced a new Professional Edition for Service Providers to simplify deployment and operation of Microsoft CRM in hosted environments. The new edition provides hosting extensions to ...

If Microsoft's Dynamics 365 for Sales truly and seamlessly integrated with Outlook and Teams then products like Viva Sales wouldn't be necessary. Product teams wouldn’t be necessary.

The new CRM will be a combination of Microsoft Dynamics 365, Adobe Experience Cloud and C3.ai’s industry-specific data models, allowing for end-to-end customer engagement and real-time customer ...