Microsoft’s Viva Sales minimizes context switching by placing deal information within the flow of work. In the demo, Microsoft shows a salesperson reviewing an upcoming meeting with a new prospect.

Discover key features of Microsoft Dynamics 365, along with pricing details, pros and cons, and how it compares with top CRM competitors. Skip to content TechRepublic ...

Microsoft is taking the wraps off a new sales app on June 16 that it's branding as "Viva Sales." (More on the odd branding part of this later.) Viva Sales is a CRM "companion" app that is meant to ...

One CRM feature unique to Microsoft Dynamics, LinkedIn Sales Navigator, gives agents an access to LinkedIn’s more-than-560-million-strong network from within the Dynamics Sales dashboard.

Microsoft doesn’t have a dedicated CRM product for its small business customers. I know this because my company is a Microsoft Partner. So is the software giant ignoring small business CRM? Kind of.

The layout for Microsoft Dynamics CRM Online is different from other popular CRM services. The top bar has three menu options: Main (as depicted by the three horizontal lines), Sales, and Dashboard.