Introducing Viva Sales, a new modern way of selling that brings together any CRM, Microsoft 365 and Teams. We are introducing Viva Sales, a new seller experience application that brings together any ...

Microsoft is leveraging its partnership with OpenAI to incorporate AI capabilities directly into its CRM and ERP products. Dubbed Microsoft Dynamics 365 Copilot, the new offerings are designed to ...

Microsoft also plans to deliver new CRM mobile applications for the iPad and Windows 8 tablets. Windows 8, iPhone and Android phone applications will also be released this calendar year.

With new features and optional on-demand delivery, Microsoft's new CRM package prompts partners to reassess their best prospects.

If both hosted and packaged CRM software are destined to live side by side, Microsoft is determined to bolster its current weakness in delivering the software as a service. Hot on the heels of the ...