Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a number ... Service at Microsoft. But the real benefit is expected to be to human customer service agents fielding ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global ...

Microsoft laid off more than 1,000 employees over the past week, primarily in customer service and sales roles, people familiar with the changes told Insider. The cuts go beyond the 10,000 layoffs ...