This signals a broader shift: Consumers want more than transactions; they want participation, ownership and shared success.

Gamification is a potent yet underutilized strategy in the realm of digital marketing. By integrating game-like elements into ...

See how the customer experience team works together to tackle tough challenges while championing each member’s unique strengths.

Meet Jonathan Denby, head of corporate affairs at Greater Anglia, which sponsors the Customer Excellence Award at the EDP Business Awards 2025.

The Mahindra Group announced the appointment of Asha Kharga, hief Customer Officer of Mahindra Holidays & Resorts India Ltd.

In Home Flooring, a Denver-based company, has introduced a new plan that focuses on improving the customer’s experience by ...